Warranty & Returns Policy

At CorePrint, we stand behind the quality of our products. This warranty operates in addition to your rights under the Australian Consumer Law (ACL).

Important Notice (Required by Law)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1. Warranty Coverage

This warranty applies to products that:

  • Have a manufacturing defect
  • Are used for their intended purpose
  • Have been installed correctly in accordance with provided instructions

Warranty Period:
12 months from the original date of purchase.

2. What We Will Do

If a product is found to be defective due to a manufacturing fault, we will:

  • Provide a replacement product at no cost, or
  • Offer a repair or refund, where required under Australian Consumer Law

The remedy provided will depend on whether the issue is classified as a major or minor failure under the ACL.

3. What Is Not Covered

This warranty does not apply to:

  • Incorrect installation or failure to follow instructions
  • Misuse, abuse, or improper application
  • Damage caused by accidents, environmental exposure, or natural disasters
  • Normal wear and tear
  • Products that have been modified, tampered with, or repaired by unauthorised persons
  • Caps & plugs can be tightened by hand to achieve a snug fit. However, using power tools or overtightening by hand may cause stripping, cracking, or breakage. These products are designed for identification and contamination control purposes only and should not be excessively tightened.

4. Shipping Costs

  • We will cover the cost of supplying the replacement product
  • You may be required to cover shipping costs associated with returning or receiving items

However:
If a product is confirmed to have a major failure, we will cover reasonable shipping or return costs, as required under Australian Consumer Law.

5. Proof of Defect

To process a claim, we may request:

  • Proof of purchase
  • Order number
  • Clear evidence of the defect (photos or videos)

We generally do not require the defective product to be returned, but we reserve the right to request it where necessary.

6. How to Make a Warranty Claim

Please contact us with the following:

  • Order number
  • Proof of purchase
  • Description of the issue
  • Supporting photos or videos

Once reviewed, we will:

  1. Assess the claim
  2. Determine the appropriate remedy under ACL
  3. Arrange replacement, repair, or refund where applicable

7. Purchases from Resellers

This warranty applies only to products purchased:

  • Directly from Coreprint Engineering
  • Through an authorised reseller

We do not provide warranty support for products purchased through:

  • Unauthorised resellers
  • Marketplace sellers
  • Third parties outside our verified sales channels

If you purchased through a third party, you must contact the original seller.

8. Limitations

This warranty:

  • Is non-transferable and applies only to the original purchaser
  • Applies only within Australia
  • Operates in addition to your rights under Australian Consumer Law

9. Customer Acknowledgment

By submitting a warranty claim, you acknowledge that:

  • The issue is not caused by misuse or improper handling
  • The information provided is accurate
  • You understand your rights under Australian Consumer Law

10. Need Help?

If you have any questions, contact our team, we’re here to help and ensure you get a fair and fast resolution.